Content hosted on our network should abide by both our Acceptable Use Policy as well as the laws of your home country.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and may throttle bandwidth when exceeded.
Any attempt to undermine or cause harm to a server or customer of linveo is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
By the Account Activation Date of each month, linveo shall either:
Certain services carry a setup fee charged by linveo to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to linveo and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
We offer a 7 day Money back guarantee on VPS and Shared Hosting servces. Applies to first order only. Dedicated Servers and Colocation are non-refundable.
NOTE: Any services ordered with a coupon code are not eligible for a refund.
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.
linveo shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from linveo's servers going off-line or being unavailable for any reason whatsoever. Furthermore, linveo shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of linveo's servers. All damages shall be limited to the immediate termination of service.
Customer's use of linveo's servers and services is at Customer's sole risk. linveo is not responsible for any data hosted on your server. While complimentary backups are available, the Customer agrees to take full responsibility for files and data transferred to/from and maintained on your services, and agree that it is Customer's responsibility to take additional backups of data.
Violations of these Acceptable Use Policies should be referred to support@linveo.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
linveo cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by linveo are resold. Thus, certain equipment, routing, software and programming used by linveo are not directly owned or written by linveo. Moreover, linveo holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as linveo sees fit.
By activating your account with linveo, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
All services are unmanaged. Any support offered on customer facing configuration if offered will be on best effort level. Support tickets are answered based on order of creation and staff assigned priority with no support response time SLA offered. Most support requests are answered within 24 hours. Billing and sales tickets will have lowest priority assigned to them. Tickets created by existing customers will receive highest priority.
linveo reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.